Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, please contact us at luxifygifts@gmail.com with your order number and the reason for your return. We will provide return instructions if your item is eligible.
Please do not send an item back without first contacting us and receiving return instructions.
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or the item arrives defective or damaged.
Damages and Issues
Please inspect your order upon receipt and contact us within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item.
Please include your order number and photos of the item and packaging so that we can evaluate the issue and make it right.
If the issue is confirmed, we may provide a replacement, refund, or another appropriate resolution.
Personalized and Custom Products
Because personalized and custom-made products are created specifically for you, they are not eligible for return, exchange, or refund unless:
- The item arrives damaged or defective.
- We sent the wrong item.
- We made an error with your personalization or order.
Please carefully review all names, spelling, dates, and other customization details before placing your order. Luxify Gifts is not responsible for customer-entered customization errors.
Corporate and Bulk Orders
Corporate and bulk orders may involve custom branding, personalized packaging, or made-to-order products.
Corporate and bulk orders are generally not eligible for return or refund once production has begun.
If you experience an issue with a corporate or bulk order, please contact us and we'll work with you to find a fair and reasonable solution.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or we made an error:
- Personalized gifts
- Custom-branded products
- Corporate and bulk orders
- Gift cards
- Clearance or final sale items, where clearly identified as such
Order Cancellations
Orders may be cancelled before production begins.
Once production or personalization has started, an order generally cannot be cancelled because materials and production costs may already have been incurred.
If you need to make a change or cancellation request, please contact us as soon as possible.
Refunds
We will notify you once we have received and inspected your return and will let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued. Processing times may vary depending on your bank or payment provider.
If you have questions about your refund, please contact us at luxifygifts@gmail.com.
Need Assistance?
If you have any questions regarding returns or refunds, please contact us.
Luxify Gifts
66 Evansbrooke Terrace NW
Calgary, Alberta T3P 1H1
Canada
Email: luxifygifts@gmail.com
Phone: +1 403-606-1774
Nothing in this policy limits any rights you may have under applicable consumer protection laws.