Shipping policy
At Luxify Gifts, we take pride in creating beautifully presented gifts that are carefully prepared and shipped with attention to detail. Whether you're ordering a personalized gift or a corporate order, we're committed to making your experience as smooth as possible.
Order Processing
Each order is carefully prepared before shipping.
Standard Orders: 1–3 business days
Personalized Orders: 3–7 business days
Corporate & Bulk Orders: Processing times vary depending on order size and customization requirements. Estimated production times will be provided before your order is confirmed.
During busy seasons, processing times may be slightly longer. If this happens, we'll keep you informed whenever possible.
Shipping Destinations
We currently ship within:
Canada 🇨🇦
At this time, we only offer shipping within Canada. Additional destinations may be added in the future.
Shipping Costs
Free shipping is included on all orders within Canada.
There are no additional standard shipping charges at checkout.
Estimated Delivery Times
Delivery times begin after your order has been processed and shipped.
Canada
Standard Shipping: 3–5 business days
Delivery times are estimates only and may vary due to factors beyond our control, including weather conditions, peak holiday seasons, and courier delays.
Please note that the processing time listed above is separate from the shipping transit time.
Shipping Confirmation & Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing tracking information, where available.
Please allow up to 24 hours for tracking information to become active.
Incorrect Shipping Information
Please carefully review your shipping address before completing your order.
Luxify Gifts is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will do our best to assist, but changes may not be possible once an order has been processed or shipped.
Delayed Deliveries
While we work hard to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:
- Weather conditions
- Courier delays
- Peak holiday seasons
- Natural disasters or other unforeseen events
We appreciate your patience and will gladly assist you in tracking your shipment whenever possible.
Lost or Damaged Orders
If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date or delivery confirmation.
Please include:
- Your order number
- Photos of any damaged items or packaging, if applicable
- A brief description of the issue
We'll work with the shipping carrier to resolve the issue as quickly as possible.
Corporate & Bulk Orders
Corporate gifting orders often require additional processing time due to custom branding, personalization, and quantity.
If you have a specific event date or delivery deadline, please contact us before placing your order so we can confirm production and shipping timelines.
Need Assistance?
If you have any questions regarding shipping, we're happy to help.
Luxify Gifts
66 Evansbrooke Terrace NW
Calgary, Alberta T3P 1H1
Canada
Email: luxifygifts@gmail.com
Phone: +1 403-606-1774